This Privacy Policy outlines how Canademica Inc. ('we', 'our', or 'us') collects, uses, stores, and protects your personal data when you use our website (www.canademica.com) and any related services or systems (collectively, 'our Services'). This policy is designed to comply with the European Union's (EU) General Data Protection Regulation (GDPR), the EU ePrivacy Directive, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our Services, you consent to the data practices described in this Privacy Policy as well as to the Terms and Conditions and the Cookie Policy. If you do not agree with these policies, please leave this website and discontinue use of our Services immediately.In this Policy the following terms shall have the following meanings:
- 1.1 "Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
- 1.2 "Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
- 1.3 "Cookie": means a small text file placed on your computer by Canademica Inc. when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Please consult the full Cookie Policy.
- 1.4 "Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
- 1.5 "Personal Data": any information relating to an identified or identifiable natural person ('data subject').
- 1.6 "Processing": any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction."
- 1.7 "Consent": means any freely given, specific, informed and unambiguous indication of your wishes by which you signify agreement to the processing of your personal data.
- 1.7.1 Your consent to Our Privacy Policy is freely given when you use our website, Learning Management System (LMS), or Our Services or, where applicable, when you press the "accept" button on Our privacy notice or select your preferences in Our privacy settings or when you press "accept" to the Terms and Conditions when authorizing a purchase on our Website. You can withdraw this consent at any time for future data processing.
- 1.7.2 If you are under eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is older, you must have your parent's or guardian's permission before providing any personal information or consenting to any data processing that you voluntarily submit for the functioning of Our Services. For certain Services, we may require direct parental consent and verification before collecting or processing any personal data from individuals under this age threshold.
- 1.8 "Data Controller": the entity that determines the purposes and means of the processing of personal data, in this case, Canademica Inc.
- 1.9 "Data Processor": a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
- 1.10 "Canademica/Us/We/Our/Owner": means Canademica Inc., with address;
Canademica Inc.
895 Don Mills Road, Suite 900
Two Morneau Shepell Centre
Toronto, Ontario
CANADA M3C 1W3
admin@canademica.com
www.canademica.com
- 1.11 "Service": means collectively any online facilities, tools, services or information that Canademica Inc. makes available through the Web Site either now or in the future;
- 1.12 "System": means any online communications infrastructure that Canademica Inc. makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
- 1.13 "User" / "Users": means any third party that accesses the Web Site and is not employed by Canademica Inc. and acting in the course of their employment; and
- 1.14 "Website": means the website that you are currently using (www.canademica.com) and any sub-domains of this site, unless expressly excluded by their own terms and conditions.
- 1.15 "Payment or Billing Information" refers to any financial details required for the purchase of Services, including but not limited to credit/debit card numbers, bank account numbers, and other financial information necessary for processing payments. This information is processed securely and in accordance with applicable data protection laws.
- 1.16 "Personal Data" means any information relating to an identified or identifiable natural person ('data subject'), as defined by the General Data Protection Regulation (GDPR) and other applicable data protection laws.
- 1.17 "Consent" means any freely given, specific, informed, and unambiguous indication of a User's wishes by which they, through a clear affirmative action, signify agreement to the processing of their Personal Data or to be bound by these Terms and Conditions. For certain Services, explicit consent may be required.
We collect and process the following categories of personal data, only to the extent necessary for the purposes specified in this policy:
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2.1 Identity Data: name, date of birth (for age verification purposes);
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2.2 Contact Data: email address, telephone number, postal address;
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2.3 Profile Data: username, password, preferences, feedback, and survey responses;
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2.4 Financial Data: payment card details (processed securely through our Stripe payment provider);
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2.5 Technical Data: IP address, browser type and version, operating system, and similar;
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2.6 Usage Data: information about how you use our website and services;
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2.7 IP address (automatically collected);
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2.8 Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences, as well as pertinent demographic or geolocation data.
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2.9 URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
- 2.10 Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for each category of data is as follows:
- 2.10.1 Identity Data: For the duration of your account plus 2 years
- 2.10.2 Contact Data: For the duration of your account plus 2 years
- 2.10.3 Profile Data: For the duration of your account plus 2 years
- 2.10.4 Financial Data: 7 years (to comply with tax and accounting requirements)
- 2.10.5 Technical Data: 2 years
- 2.10.6 Usage Data: 2 years
- 2.10.7 Marketing and Communications Data: Until you unsubscribe or request deletion
You can request deletion of your data at any time, subject to our legal obligations to retain certain information.
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2.11 Cookie information (see Cookie Policy).
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3.1 Any personal Data you submit will be retained by Canademica Inc. for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
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3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
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3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
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3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
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3.4.1 internal record keeping;
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3.4.2 improvement of our products / services;
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3.4.3 transmission by email of promotional materials that may be of interest to you;
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3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
- 3.5 Legitimate Interests: When we rely on legitimate interests as a basis for processing your personal data, we conduct a balancing test to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:
- 3.5.1 Improving and personalizing our Services;
- 3.5.2 Ensuring the security and proper functioning of our Website and Services;
- 3.5.3 Analyzing user behaviour to enhance user experience;
- 3.5.4 Marketing our Services to existing customers;
- 3.5.5 You have the right to object to processing based on legitimate interests. For more information on our balancing test or to object to processing, please contact us at admin@canademica.com. - 3.6 Users understand, acknowledge, and accept that purchase confirmations and related communications constitute necessary processing of your personal data for the performance of our contract with you. The legal basis for our processing of your personal data includes consent, contractual necessity (where processing is necessary for the performance of a contract with you), compliance with our legal obligations, and our legitimate interests, as described in this Privacy Policy and the accompanying Terms and Conditions.
- 4.1 Third-Party Services: Canademica Inc. may engage third-party service providers to perform certain functions on our behalf, including:
- Payment processing
- Analytics
- Customer support
- Email service providers
- Hosting and cloud computing services
- Advertising and marketing services
- 4.2 Data Processing Agreements: We have data processing agreements in place with all third-party processors, ensuring they process your personal data only on our instructions and in compliance with applicable data protection laws, including GDPR, ePrivacy Directive, and PIPEDA.
- 4.3 Limited Access: These third parties have limited access to your personal data, if at all, and only with explicit prior consent, for the exclusive purpose of using it to perform specific tasks on our behalf in compliance with our contractual obligations to Users. They are obligated to protect your information and are prohibited from using your personal data for any other purpose.
- 4.4 International Transfers: Some of our third-party service providers may be based outside the European Economic Area (EEA) or Canada, which may involve a transfer of your personal data outside these regions. Whenever we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by using specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For transfers to the United States, we ensure that service providers are Privacy Shield certified or have implemented appropriate safeguards.
- 4.5 Your Consent: By using our services, you consent to these transfers in accordance with this Privacy Policy. However, you have the right to withdraw this consent at any time by contacting us at admin@canademica.com
- 4.6 Third-Party Websites: Our website may contain links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
- 4.7 Transparency: We maintain a list of our key third-party service providers and their functions. You can request this information by contacting our Data Protection Officer at admin@canademica.com
- 4.8 Your Rights: You have the right to object to our sharing of your personal data with third parties. Please see the 'Your Rights' section of this policy for more information on how to exercise this right.
- 4.9 Payment Gateway Processing: We use Stripe for payment processing. Stripe uses cookies to remember users and prevent fraudulent use of payment info. For more information, please see Stripe's Privacy Policy at https://stripe.com/privacy.
- 4.10 Analytics: We use Google Analytics to analyze the use of our website. Google Analytics uses cookies to collect information about your use of our website. We have activated IP anonymization in Google Analytics. For more information about Google Analytics, please see Google's Privacy Policy at https://policies.google.com/privacy
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5.1 Transfers: Canademica Inc. may expand, reduce, or reorganize its business, which may involve the sale or transfer of certain divisions or the transfer of control to other parties. In such cases, your personal data may be transferred as part of that reorganization.
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5.2 Data Transfer in Business Changes: If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy. However, we will ensure that:
- a) Any personal data transferred will remain subject to the promises made in this privacy policy.
- b) The transfer will be conducted in compliance with applicable data protection laws, including GDPR and PIPEDA.
- c) Appropriate safeguards will be implemented to ensure the continued protection of your data.
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5.3 Notification of Transfer: In the event that your personal data will be transferred due to a business change:
- 5.3.1 We will notify you in advance via email and/or prominent notice on our website.
- 5.3.2 We will inform you about the identity of the new data controller and their contact details.
- 5.3.3 We will explain the implications of the transfer and the measures taken to ensure the ongoing protection of your data.
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5.4 Your Rights in Case of Transfer:
- 5.4.1 Right to Object: You have the right to object to the transfer of your data. If you object, we will ensure your data is not transferred unless we have compelling legitimate grounds for the transfer which override your interests, rights, and freedoms, or the transfer is necessary for the establishment, exercise, or defense of legal claims.
- 5.4.2 Right to Erasure: You may request the deletion of your data before the transfer occurs. We will comply with this request unless we have a legal obligation to retain the data.
- 5.4.3 Data Portability: Where technically feasible, you may request that we provide you with a copy of your data in a structured, commonly used, and machine-readable format.
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5.5 Consent for Sensitive Data: If we process any special categories of personal data (sensitive data) based on your consent, we will seek your explicit consent again before transferring such data to a new owner.
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5.6 Continued Protection: We will contractually obligate the recipient of your personal data to respect your privacy rights and adhere to relevant data protection laws and regulations.
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5.7 Accountability: We remain responsible for the processing of your personal data up until the moment the transfer is complete and the new owner assumes the role of data controller.
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6.1 At Canademica Inc., we are committed to ensuring you have full control over your personal data. This section outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), ePrivacy Directive, and Personal Information Protection and Electronic Documents Act (PIPEDA).
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6.2.1 Right to Be Informed: You have the right to be informed about the collection and use of your personal data. This privacy policy provides you with information about our data processing activities.
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6.2.2 Right to Access: You can request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request, except where requests are manifestly unfounded or excessive.
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6.2.3 Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct it.
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6.2.4 Right to Erasure (Right to be Forgotten): In certain circumstances, you can request that we delete your personal data. This right applies when:
- 6.2.4.1 The personal data is no longer necessary for the purpose it was collected
- 6.2.4.2 You withdraw consent (where processing is based on consent)
- 6.2.4.3 You object to the processing and there are no overriding legitimate grounds for processing
- 6.2.4.4 The personal data has been unlawfully processed
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6.2.5 Right to Restrict Processing: You can request that we restrict the processing of your personal data if:
- 6.2.5.1 You contest the accuracy of the data
- 6.2.5.2 The processing is unlawful, but you don't want the data erased
- 6.2.5.3 We no longer need the data, but you require it for legal claims
- 6.2.5.4 You have objected to processing and verification of overriding grounds is pending
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6.2.6 Right to Data Portability: You can request that we provide you or a third party with your personal data in a structured, commonly used, and machine-readable format.
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6.2.7 Right to Object: You have the right to object to:
- 6.2.7.1 Processing based on legitimate interests or the performance of a task in the public interest
- 6.2.7.2 Direct marketing (including profiling)
- 6.2.7.3 Processing for purposes of scientific/historical research and statistics
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6.2.8 Rights Related to Automated Decision Making and Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you. It must be noted that Canademica Inc. does not engage in any automated decision making or profiling of any kind.
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6.2.9 Right to Withdraw Consent: Where we rely on consent as the legal basis for processing your data, you have the right to withdraw this consent at any time.
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6.3 Control Over Your Data
- 6.3.1 Marketing Communications: You can opt out of receiving direct marketing communications from us at any time. Every marketing email we send will include an 'unsubscribe' link.
- 6.3.2 Withholding Information: You may access certain areas of our website without providing personal information. However, to use all features and functions, you may need to submit certain data.
- 6.3.3 Cookie Control: You can control and/or delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. See Cookie Policy.
- 6.3.4 Detailed Cookie Control: In addition to browser settings, you can control your cookie preferences through our cookie management tool on our website. This allows you to accept or reject different categories of cookies individually.
- 6.3.5 You have the right to object to certain types of processing, including processing for direct marketing purposes.
- 6.3.6 Where we rely on your consent for processing, you have the right to withdraw this consent at any time.
- 6.4 Exercising Your Rights
- 6.4.1 To exercise any of these rights, please contact our Data Protection Officer at admin@canademica.com. We will respond to your request within one month.
- 6.4.2 To protect your privacy, we may require you to verify your identity before fulfilling your request.
- 6.5 Accessing and Updating Your Information
- 6.5.1 You can access and update most of your personal payment or billing information through your account settings.
- 6.5.2 For information that you cannot access or update through your account, please contact us directly at admin@canademica.com
- 6.6.1 We do not charge a fee for processing your requests unless otherwise stipulated by prevailing regulatory and legislative requirements in Canada or in your jurisdiction.
- 6.6.2 We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
- 6.7.1 If you are unsatisfied with our response to your privacy request(s), you have the right to lodge a complaint with a supervisory authority.
- 6.7.2 In the EU, this will be the privacy authority in your habitual residence, place of work, or place of the alleged infringement.
- 6.7.3 In Canada, you can contact the Office of the Privacy Commissioner of Canada.
- 7.1 Governing Law: This Privacy Policy and any disputes relating to it are governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.
- 7.2 Compliance with Multiple Jurisdictions: Canademica Inc. is committed to complying with applicable data protection laws in all jurisdictions where we operate, including but not limited to:
- 7.2.1 The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada
- 7.2.2 The General Data Protection Regulation (GDPR) for users in the European Union (EU) and European Economic Area (EEA)
- 7.2.3 Other applicable local data protection laws, as applicable
- 7.3 International Users: If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located. By using our services, you consent to any transfer of your information to Canada.
- 7.4 Data Subject Rights (see Section 6): We respect and uphold the data protection rights of all our users, regardless of their location. These rights may include:
- 7.4.1 The right to access your personal data
- 7.4.2 The right to rectify inaccurate personal data
- 7.4.3 The right to erasure of your personal data
- 7.4.4 The right to restrict processing of your personal data
- 7.4.5 The right to data portability
- 7.4.6 The right to object to processing of your personal data
- 7.4.7 Rights related to automated decision-making and profiling
- Data security is of great importance to Canademica Inc. To protect your Data, we have implemented appropriate technical and organizational measures, including:
- Encryption of personal data in transit and at rest;
- Regular testing and evaluation of our security measures;
- Access controls and authentication mechanisms;
- Regular staff training on data protection and security;
- Physical security measures for our premises and data centers;
- All users are required to setup and use two-factor authentication (2FA) measures to access their accounts, regularly monitoring, updating, and safeguarding their login details to protect their personal data on the LMS
- Third-party LMS providers implement and enforce GDPR compliance — Please consult:
While we strive to use commercially acceptable means to protect your personal data, users understand and acknowledge that we cannot guarantee its absolute security. If you have any questions about our security measures, please contact us at admin@canademica.com.
- 9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our Site or by sending you an email. The revised policy will become effective on the date specified in the notice. We encourage you to periodically review this page for the latest information on our privacy practices.
- 9.2 In the event of any conflict between the current version of this Privacy Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
- 10.1 Users understand and acknowledge that use of the Website and Services is also governed by Our Terms and Conditions and other policies referenced therein, such as the Cookie Policy and the Safe and Respectful Learning Policy. Where overlaps or discrepancies occur between the policies, whether in definitions or conditions or similar, the terms most aligned with the regulations and legislation of Ontario, Canada, shall prevail.
- 10.2 In the event of any conflict between this Policy and any prior versions thereof, the provisions of this version shall prevail unless it is expressly stated otherwise. Previous copies are available upon request at admin@canademica.com
- 10.3 For EU data protection purposes, or if you have any questions about this Policy, or our data practices, we have appointed Mr. Miguel Lameiro, Principal, as our EU representative and Data Protection Officer. They can be contacted at admin@canademica.com
Updated Effective Date: 01 September 2024
